Privacy Policy

Last updated: March 31, 2026

1. Introduction

TableNow ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI phone answering service for restaurants.

2. Information We Collect

2.1 Personal Information

We may collect personal information that you provide directly to us, including:

Name and contact information (phone number, email address)
Restaurant information and business details
Payment information for service subscriptions
Communication preferences

2.2 Call Data

When using our service, we collect:

Call recordings and transcriptions
Caller phone numbers
Call duration and frequency
Order and reservation details

2.3 Technical Data

IP addresses and device information
Browser type and version
Usage data and analytics

3. How We Use Your Information

We use the collected information for:

Providing and maintaining our AI phone answering service
Processing reservations and orders
Improving our AI algorithms and service quality
Customer support and communication
Analytics and service optimization
Billing and payment processing
Compliance with legal obligations

4. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. This includes:

Encryption of data in transit and at rest
Regular security assessments
Access controls and authentication
Secure data storage facilities

5. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Call recordings are typically retained for 90 days unless requested otherwise.

6. Your Rights

Depending on your location, you may have the following rights:

Access to your personal data
Correction of inaccurate data
Deletion of your data (right to be forgotten)
Data portability
Objection to processing
Withdrawal of consent

7. Google Sign-In

TableNow offers Google Sign-In as an authentication option. When you sign in with Google, we receive and store:

Your name and email address
Your Google profile picture
A unique Google account identifier

We use this information solely for account creation, authentication, and personalization of the Service. We do not access your Google contacts, calendar, or any other Google data beyond what is listed above.

You can revoke TableNow's access to your Google account at any time by visiting Google Account Permissions and removing TableNow from the list of connected apps.

Our use of information received from Google APIs adheres to the Google API Services User Data Policy, including the Limited Use requirements.

8. Third-Party Services

We may share your information with third-party service providers who assist us in operating our service, such as:

Cloud hosting providers
Payment processors
Analytics providers
Integration partners (reservation platforms, POS systems)

These third parties are obligated to protect your information and use it only for the purposes we specify.

9. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place to protect your data in accordance with this Privacy Policy and applicable laws.

10. Children's Privacy

Our service is not intended for children under 16 years of age. We do not knowingly collect personal information from children under 16.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date.

12. Contact Us

If you have any questions about this Privacy Policy, please contact us:

Email: privacy@tablenow.io
Phone: +33 6 14 04 04 77
Address: Paris, France

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